WooCommerce Freshdesk is a WordPress plugin that integrates the Freshdesk support system with WooCommerce, allowing customers to submit support tickets directly from the store. Here are some of the key features of WooCommerce Freshdesk:
- Freshdesk integration
- Support ticket submission from the store
- Customizable ticket submission form
- Option to assign tickets to specific support agents
- Option to add tags to tickets
- Option to add order information to tickets
- Option to add customer information to tickets
- Option to add product information to tickets
- Option to add attachments to tickets
- Ticket status tracking
- Email notification for new tickets
- Email notification for ticket updates
- Option to view and manage tickets from the WordPress dashboard
- Option to view and manage tickets from the Freshdesk dashboard
- Option to add support ticket link to customer account page
- Option to add support ticket link to order confirmation page
- Option to add support ticket link to order email notification
- Customizable email templates
- Customizable ticket fields
- Customizable ticket statuses
- Customizable ticket priorities.
Overall, WooCommerce Freshdesk is a highly functional plugin that can help streamline customer support for WooCommerce stores by integrating with the Freshdesk support system.
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